{"id":25832,"date":"2020-04-30T11:12:41","date_gmt":"2020-04-30T11:12:41","guid":{"rendered":"https:\/\/jasikovo.rs\/complaints-mechanism\/"},"modified":"2025-03-30T18:28:01","modified_gmt":"2025-03-30T18:28:01","slug":"complaint-system","status":"publish","type":"page","link":"https:\/\/jasikovo.rs\/en\/complaint-system\/","title":{"rendered":"Complaint system"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull is-light wp-duotone-unset-1\" style=\"margin-top:0;padding-top:48px;padding-right:48px;padding-bottom:48px;padding-left:48px;min-height:524px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\" style=\"background-color:#cfccc6\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"854\" class=\"wp-block-cover__image-background wp-image-26418\" alt=\"\" src=\"https:\/\/jasikovo.rs\/wp-content\/uploads\/2025\/03\/option-writing-checkbox-concepts-survey-scaled-1.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/jasikovo.rs\/wp-content\/uploads\/2025\/03\/option-writing-checkbox-concepts-survey-scaled-1.jpg 1280w, https:\/\/jasikovo.rs\/wp-content\/uploads\/2025\/03\/option-writing-checkbox-concepts-survey-scaled-1-300x200.jpg 300w, https:\/\/jasikovo.rs\/wp-content\/uploads\/2025\/03\/option-writing-checkbox-concepts-survey-scaled-1-1024x683.jpg 1024w, https:\/\/jasikovo.rs\/wp-content\/uploads\/2025\/03\/option-writing-checkbox-concepts-survey-scaled-1-768x512.jpg 768w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-container-core-cover-is-layout-cf9d6e3d wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-8de55748 wp-block-group-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<h2 class=\"wp-block-heading has-text-align-left has-contrast-color has-text-color\" style=\"padding-right:0;padding-left:0;font-size:clamp(31.609px, 1.976rem + ((1vw - 3.2px) * 2.391), 56px);font-style:normal;font-weight:700;letter-spacing:0px;line-height:1;text-transform:none\">Compliant system<\/h2>\n<\/div>\n\n\n\n<div style=\"height:72px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:63px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div data-aos= \"fade-up\" data-aos-duration=\"400\" data-aos-delay=\"0\" data-aos-easing=\"ease\" data-aos-once=\"true\" class=\"wp-block-uagb-container uagb-block-aa7365e2 alignwide uagb-is-root-container\">\n<div class=\"wp-block-columns alignwide is-style-default is-layout-flex wp-container-core-columns-is-layout-61552176 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-right:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading is-style-text-subtitle has-small-font-size is-style-text-subtitle--2\" style=\"letter-spacing:2px;text-transform:uppercase\"><strong>Contact our experts<\/strong><\/h5>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:clamp(26.944px, 1.684rem + ((1vw - 3.2px) * 1.868), 46px);\"><strong>Contact us<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\" style=\"line-height:2\">In case you have any questions, doubts or complaints about the work of the investor, feel free to contact us via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\" style=\"line-height:2\">Phone <a href=\"phone:+381 %2011% 20381%204900\">+381 11 3814 900<\/a> , on weekdays from 8 a.m. to 4 p.m.<\/li>\n\n\n\n<li class=\"has-medium-font-size\" style=\"line-height:2\">Post office, to the address: Jasikovo DOO, Ikarbus 3 Nova 19, Belgrade<br><em>You can download the filling form<\/em> <strong><a href=\"https:\/\/jasikovo.rs\/wp-content\/uploads\/2025\/03\/Community-Grievance-Form-1.pdf\">here<\/a><\/strong><\/li>\n\n\n\n<li class=\"has-medium-font-size\" style=\"line-height:2\">By e-mail to <a href=\"mailto:office@jasikovo.rs\">office@jasikovo.rs<\/a> or<\/li>\n\n\n\n<li class=\"has-medium-font-size\" style=\"line-height:2\">Contact forms displayed on this page<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\" style=\"line-height:2\">And we will answer you as soon as possible.<\/p>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"116\" src=\"https:\/\/jasikovo.rs\/wp-content\/uploads\/2025\/03\/Screenshot-2025-03-17-at-22.34.00.png\" alt=\"\" class=\"wp-image-26522\" style=\"width:71px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"has-x-large-font-size\"><strong>+381 11 3814 900<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f25235-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"25235\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/25832#wpcf7-f25235-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"25235\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.4\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f25235-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/>\n<input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/>\n<input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/>\n<input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/>\n<input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/>\n<input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:25235,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;once-selected&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;incident-time&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Once&quot;}]},{&quot;then_field&quot;:&quot;multiple-selected&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;incident-time&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Multiple times&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false}}\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"form-style-8 main-form\">\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"name-surname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First and Last Name\" value=\"\" type=\"text\" name=\"name-surname\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Address, City\" value=\"\" type=\"text\" name=\"address\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_2\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"1000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Incident description\" name=\"your-message\"><\/textarea><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_1\">\n\t\t\t<p>The incident occurred:\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"incident-time\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"incident-time\" value=\"Once\" \/><span class=\"wpcf7-list-item-label\">Once<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"radio\" name=\"incident-time\" value=\"Multiple times\" \/><span class=\"wpcf7-list-item-label\">Multiple times<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"incident-time\" value=\"It still occurs\" \/><span class=\"wpcf7-list-item-label\">It still occurs<\/span><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div data-id=\"multiple-selected\" data-orig_data_id=\"multiple-selected\"  data-class=\"wpcf7cf_group\">\n\t\t\t<div class=\"column-1_1 ref-number\">\n\t\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"ref-number\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" min=\"2\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Reference Number\" value=\"\" type=\"number\" name=\"ref-number\" \/><\/span><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div data-id=\"once-selected\" data-orig_data_id=\"once-selected\"  data-class=\"wpcf7cf_group\">\n\t\t\t<div class=\"column-1_1 date-compaint\">\n\t\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"date-complaint\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Complaint Date\" value=\"\" type=\"date\" name=\"date-complaint\" \/><\/span><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"incident-solve\"><textarea cols=\"40\" rows=\"10\" maxlength=\"1000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"How would you like the incident to be resolved?\" name=\"incident-solve\"><\/textarea><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_1\">\n\t\t\t<p>How would you like us to contact you?\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"contact-preference\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first\"><input type=\"checkbox\" name=\"contact-preference[]\" value=\"By email\" \/><span class=\"wpcf7-list-item-label\">By email<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"contact-preference[]\" value=\"By phone\" \/><span class=\"wpcf7-list-item-label\">By phone<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"checkbox\" name=\"contact-preference[]\" value=\"By mail\" \/><span class=\"wpcf7-list-item-label\">By mail<\/span><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_1\">\n\t\t\t<p>Which language do you prefer to be addressed in?\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"language\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"language\" value=\"Serbian\" \/><span class=\"wpcf7-list-item-label\">Serbian<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"language\" value=\"English\" \/><span class=\"wpcf7-list-item-label\">English<\/span><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Contact our experts Contact us In case you have any questions, doubts or complaints about the work of the investor, feel free to contact us via: And we will answer you as soon as possible. +381 11 3814 900<\/p>\n","protected":false},"author":1,"featured_media":25349,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-25832","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaint system - Jasikovo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jasikovo.rs\/zalbeni-mehanizam\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint system - Jasikovo\" \/>\n<meta property=\"og:description\" content=\"Contact our experts Contact us In case you have any questions, doubts or complaints about 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